How can I investigate a cloud task that gets stuck or fails?

If a session is running and its live view is available, you can inspect the current page. Chromium sessions with persistent replay enabled also let you review a successfully generated replay after the session ends.

Open the running session in the console to see whether the page is waiting at login, loading, or another step. Use your Agent or script logs alongside it to help locate the failure.

After the session ends, check its details for generated replay and diagnostic information. Replay may still be processing or may be unavailable because processing failed or data is missing. Moli does not provide persistent replay, and generated data has a limited retention period.

Before retrying, check whether the previous operation already took effect, especially for actions that change data, such as submitting forms or creating records.